Refund & Return Policy

1. Mandatory order verification before checkout

Before placing any order, the customer must carefully verify product title, size, color, quantity, address, and pincode. Once the order is confirmed, change-of-mind claims are not accepted.

2. Delivery handover and open-check rule

At the time of delivery, the customer must check the packet and product handover with the delivery partner. If the customer accepts the product after this handover check, the order will be treated as final delivered and non-returnable.

3. Return eligibility before final acceptance

Return or issue review may be considered only if the product is visibly damaged, materially different from the order, or has a major manufacturing defect that is identified at delivery time or reported immediately with proof.

4. Non-return situations

• Incorrect size chosen by the customer
• Change of mind after delivery
• Minor color differences caused by screen display
• Used, washed, or worn products
• Return request raised after customer has checked and accepted the packet with the delivery partner
• Delivery refusal without a valid issue

5. Reporting timeline

Any issue should be raised immediately at delivery time or within the earliest possible support window. Late requests may be rejected because acceptance after handover is treated as final.

6. Proof requirements

• Clear product photos
• Order number or order details
• A short description of the issue
• Any relevant delivery handover evidence if requested by support

7. Product condition

If any exception-based return is approved, the item must remain unused, unwashed, and in original condition with packaging and tags where applicable.

8. Refund processing

If a claim is approved after review, refunds are usually processed within 5-7 business days to the original payment method. On the user side, delivery is shown as free, so refunds are limited to the paid order amount only.

9. Misuse prevention

FlashFit may refuse repeated abusive claims or restrict accounts that misuse the return process, including requests raised after successful open-check acceptance at delivery.